Last Updated: 3/23/23
Information We Collect
As a desktop-based video editing software, TimeBolt primarily processes your data locally on your device. We only collect limited information when you interact with our software and services.
- License Activation and Updates: When you activate your software license or check for updates, we may collect your device information, IP address, and a unique identifier associated with your software license.
- Technical Support and Customer Service: If you contact our customer support, we may collect your name, email address, and any other information you voluntarily provide to help us address your inquiries.
- Anonymous Usage Data: We may collect anonymous, non-personally identifiable information to improve our software, diagnose technical issues, and understand user preferences. This may include information about your operating system, software version, and feature usage.
- Note with respect to the TimeBolt service Umcheck: If a user decides to transcribe their video and upload an audio or video file on our website for a quote or to be transcribed, the information you provide is kept confidential and used only to complete that project.
How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our software and services.
- To communicate with you about updates, promotions, and other relevant information.
- To respond to your inquiries and provide customer support.
- To understand user preferences and improve user experience.
- To detect, prevent, and address technical issues and potential security risks.
- Note with respect to the TimeBolt service Umcheck: The TimeBolt service Umcheck automatically processes your Projects, but it does not involve human access to your Projects unless we are required to do so by law. All media files are auto deleted after 48 hours from time of transcription. The JSON transcription will remain available unless directed by the user to delete by emailing [email protected].
Information Sharing and Disclosure
We will not sell or rent your personal information to third parties. However, we may disclose your information in the following circumstances:
- With your consent: We may share your information when we have your explicit consent to do so.
- Legal Obligations: We may disclose your information if required by law, in response to a legal request, or to protect the rights and property of TimeBolt LLC.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new owner.
We take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information.
We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
60 Cedar Bluff Drive #15
Lake St. Louis, MO 63367